Giles Watson

Giles Watson
Training & Consulting for Law Practices

Realise your practice’s potential through tailored training and consultancy.

I specialise in client experience, sales, costs communication and pricing, professional standards, practice strategy, risk management and profitability.

A fresh perspective on legal practice performance

Realise your practice’s potential through tailored training and consultancy offerings.

I offer a range of services but specialise in client-facing challenges, including client experience, costs communication, handling client dissatisfaction, sales, positioning and strategy.

I am not a lawyer but have been working with lawyers in the UK and Queensland for over 25 years. I understand the lawyer mindset and enjoy challenging this and bringing a fresh perspective when addressing business challenges.

Compared to (some) lawyers, I don’t aim for mere compliance, I aim higher – focusing on best practice arrangements and enhanced personal behaviours that deliver a better client experience and boost profitability.

Tailored Training Workshops

I can develop and deliver professional development workshops for your practice, tailored to both legal practice and to your practice needs, and providing core CPD points. Popular workshops include:

Client service / client experience
Being a trusted advisor
Costs communication
Implementing fixed fees and value pricing
Sales / converting opportunities & limiting fee resistance
Productivity & time management

Legal project management
Anti-money laundering
Personal business development skills (networking (online & off) and referrals)
Handling client complaints and conflict
Team relationships and emotional intelligence
Law practice retreat and strategy days

Consultancy Services

Practice strategy
Practice (Profitability) health check: General review and audit
AML program development and review
Implementing appropriate management systems
Practice (Professional standards): health check: General review and audit
Positioning and Differentiation
Profitability
Costs communication, pricing and billing
Implementing Fixed fees
Client experience
Addressing client dissatisfaction

About Giles

Giles understands the legal mindset but enjoys challenging it. He brings a fresh perspective.

He aims for more than mere compliance – best practice, higher profitability, happier clients, happier practice.

Career Highlights:

Established his legal practice management consultancy in 2015
Also a Director at www.cxtraining.com.au and www.aml4law.com.au
Lectures on the MBA Program at Kaplan Business School 2019 to current
Lectures on costs communication at QUT Legal Practice Course 2012 to current
Presents at, and marks assessments for, the Practice Management Course at QLS
Formerly worked at QLS, 2006-2015, managing the Practice Management Course, the Professional Standards (Limited Liability) scheme, and offering practice management support to members.
Formerly managed and Promoted Lexcel, the Law Society of England and Walas’ practice management quality mark, 2013-2015
Formerly Business Development Manager at 3 London law practices (Freshfields, Mayer Brown, BLM)
Giles has an MBA, a Masters in Marketing, a BA in politics, a Cert IV in training and development and is accredited in Hogan Assessments.

Giles enjoys being a Dad, dog walking, Tai Chi, craft gin, crime novels, history podcasts, messing about on piano and guitar, and enjoying his vast vinyl collection.