Consulting - Giles Watson
16249
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Consulting

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I work with practices and individuals in a variety of ways to help them reach their potential:

Strategic direction / operational insights / implementation / personal coaching / structured practice-improvement program / consulting practice manager/specific projects

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health-check

Practice health check

How you doing?

I can help you assess you performance and recommend practice development priorities. With a mix of profitability analysis and discussion, I will point the way to higher profitability and practice success.

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marketing

Marketing & Business Development

Need more clients?

I can review your marketing performance and help you identify and implement the strategies that will given the biggest, best return on your time and money.

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law practice positioning

Positioning and differentiation

Why should a client choose you over your competitors?

I can help you find your niche and craft the value propositions and differentiating messages that will make you stand out and appeal. I will help you build and reinforce you personal and practice brands.

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business models

Refining your business model

Time to try something new?

I can help you review and assess your current structure, suggesting changes that could give you a competitive advantage and play to your strengths.

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hanging-shingle

Practice start-up

Are you ready for the next big adventure?

I can help you develop or stress-test your strategies, get the basics set up and set you on the path to success.

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policies-procedure

Processes & documentation

Have you got the infrastructure to support further growth?

I can help you get all the essential documentation in place.

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pricing productivity

Pricing & productivity

Are you getting paid what you’re worth?

I can help you monetise the value you are creating for your clients.

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succession

Succession / Buying & Selling practices.

Buying? Selling? Transitioning?

I can help you review the options, assess value and realise your goals.

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leadership

Leadership

Are your team performing as you want them too?

I can help you develop the skills and strategies that will help you lead your team to personal an practice excellence.

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complaints

Complaints and regulatory support

LSC hassles?

I can review your management and compliance arrangements and ensure you are doing everything possible to eliminate future complaints.

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Value

Client experience, customer value

Is customer experience your competitive advantage?

I can help you  research your performance and build the skills, systems and culture needed to make your customers/clients love you.

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costs communication

Costs communication.

Get many costs complaints? Or can clients see the value?

I can help you reduce costs dissatisfaction and refine your written and spoken communications so that clients understand the deal, recognise the value and feel good about what they are paying.

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Value focus and service guarantee

 I will collaborate with you to agree a scope, approach and budget that delivers maximum value for your practice which will affect your law firm’s profitability. I prefer to value price (fixed fees), but will work on a time-cost or other basis as required.

 

I guarantee that, as my client, you will receive cost-effective services delivered in a timely manner to ensure your law firm profitability.  I will not waste my time or your money on activities that add no value but will let you know where similar value or results could be obtained more cost-effectively elsewhere (by using other people or resources).

 

I cannot guarantee outcomes, but I do guarantee your satisfaction with my service. If at any time I do not perform to your satisfaction, I ask that you inform me promptly. I will then resolve the issue to your satisfaction, even if it means reducing my fees.

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