Are you delivering?
I can help you better define client value and priorities through a more client focused approach to client engagement. Then its about delivering results through effective matter management – always focused on the business/personal priority rather than just legal technicalities.
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Happy clients? Profitability up?
The successful implementation of value pricing requires new mindsets, new skills, new processes and new documentation. I can help you make it all work.
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How you doing?
I can help you assess you performance and recommend practice development priorities. With a mix of profitability analysis and discussion, I will point the way to higher profitability and practice success.
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Why should a client choose you over your competitors?
I can help you find your niche and craft the value propositions and differentiating messages that will make you stand out and appeal. I will help you build and reinforce you personal and practice brands.
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Time to try something new?
I can help you review and assess your current structure, suggesting changes that could give you a competitive advantage and play to your strengths.
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Are you ready for the next big adventure?
I can help you develop or stress-test your strategies, get the basics set up and set you on the path to success.
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Have you got the infrastructure to support further growth?
I can help you get all the essential documentation in place.
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Are you getting paid what you’re worth?
I can help you monetise the value you are creating for your clients.
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Buying? Selling? Transitioning?
I can help you review the options, assess value and realise your goals.
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Are your team performing as you want them too?
I can help you develop the skills and strategies that will help you lead your team to personal an practice excellence.
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LSC hassles?
I can review your management and compliance arrangements and ensure you are doing everything possible to eliminate future complaints.
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Is customer experience your competitive advantage?
I can help you research your performance and build the skills, systems and culture needed to make your customers/clients love you.
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Get many costs complaints? Or can clients see the value?
I can help you reduce costs dissatisfaction and refine your written and spoken communications so that clients understand the deal, recognise the value and feel good about what they are paying.
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I will collaborate with you to agree a scope, approach and budget that delivers maximum value for your practice which will affect your law firm’s profitability. I prefer to value price (fixed fees), but will work on a time-cost or other basis as required.
I guarantee that, as my client, you will receive cost-effective services delivered in a timely manner to ensure your law firm profitability. I will not waste my time or your money on activities that add no value but will let you know where similar value or results could be obtained more cost-effectively elsewhere (by using other people or resources).
I cannot guarantee outcomes, but I do guarantee your satisfaction with my service. If at any time I do not perform to your satisfaction, I ask that you inform me promptly. I will then resolve the issue to your satisfaction, even if it means reducing my fees.
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