Reducing client sensitivity to fees
Are you under pricing pressure? Are you doing all you can to reduce client sensitivity to your fees? Over the last 18 months or so,...
16 November, 2015
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Are you under pricing pressure? Are you doing all you can to reduce client sensitivity to your fees? Over the last 18 months or so,...
I've written a lot in recent blogs about the increasing need to differentiate your practice in order to both survive and prosper. Whilst...
Just enjoyed a nice couple of days down in Melbourne and took in the 'Bowie Is' exhibition at the ACMI. He operates in...
Do you really get agreement from your clients re costs - or just a resigned, reluctant acceptance? The problem with costs agreements is that...
One of the most difficult decisions when starting up a new practice is to decide on the practice name: should you name (or rename)...
Can you successfully differentiate and position your practice by offering superior client/customer service? Many seem to think so: Carl White from CXINLAW clams that 'Client...
The Queensland legal profession seems to be getting the message about the need to differentiate - but I am noticing complacency and 'bluff'...
For solicitors, credibility is everything. 'The quality of being convincing or believable' is a key component of trust, and can also be a differentiator...
Delivering superior client service requires both understanding what clients really value - and then providing it. I like to use the 'TERMS' model...
Just enjoyed a great workshop at Queensland Law Society on 'Making online marketing work for your practice' where I presented with Jacqui Walford...